ARTICLE 10 -REFUNDS
10.1 General
We will refund a ticket or any unused portion in accordance with the applicable fare rules or tariff, as follows:
10.1.1 Except as otherwise provided in this Article, we shall be entitled to make refund either to the person named in the ticket or to the person who has paid for the ticket, upon presentation of satisfactory proof of such payment.
10.1.2 If a ticket has been paid for by a person other than the passenger named in the ticket, and the ticket indicates that there is a restriction on refund, we shall make a refund only to the person who paid for the ticket, or to that person's order.
10.1.3 Except in the case of a lost ticket, refunds will only be made on surrender to us of the ticket and all unused flight coupons.
10.2 Involuntary refunds
10.2.1 If we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination or stopover or cause you to miss a connecting flight on which you hold a reservation the amount of the refund shall be:
10.2.1.1 if no portion of the ticket has been used, an amount equal to the fare paid;
10.2.1.2 if a portion of the ticket has been used, the refund will be not less than the difference between the fare paid and the fare for the transportation used.
10.3 Voluntary refunds
10.3.1 If you are entitled to a refund of your ticket for reasons other than those set out in Article 10.2 the amount of the refund shall be:
10.3.1.1 Passengers who have confirmed reservations and do not show for their flight (no show) are not entitled to any refund.
10.3.1.2 Passengers who have cancelled less than 24 hours from their travel date are not entitled to any refund.
10.3.1.3 Passengers who have rescheduled less than 48 hours from their travel date, are liable to a 50% penalty. No administration fee will be charged.
10.3.1.4 Passengers who have cancelled less than 48 hours from their travel date, are entitled to a 50% refund.
10.3.1.5 Passengers who have rescheduled more than 48 hours from their travel date, are not liable to additional charges.
10.3.1.6 Passengers who have cancelled more than 48 hours from their travel date, are entitled to a 100% refund after which an administrative fee will be deducted.
10.3.2 if a portion of the ticket has been used, the refund will be based on single fare calculations, after which an administration fee will be deducted.
10.4 Refund on lost ticket
10.4.1 If a ticket or portion of it is lost, on our being, provided with satisfactory proof of the loss and payment of a 25% administration charge, refund will be made as soon as practicable after the expiry of the last ticket on condition;
10.4.1.1 that the lost ticket, or portion of it has not been used previously refunded or replaced (except where the use, refund or replacement by or to a third party resulted from our own negligence).
10.4.1.2 that the person to whom the refund is made undertakes, in such form as may, be prescribed by us, to repay to us the amount refunded in the event of fraud and/or to the extent that the lost ticket or portion of it is used by a third party (except where any fraud or use by a third party resulted from our own negligence).
10.5 Right to refuse refund
10.5.1 We may refuse a refund where application is made after the expiry of the validity of the ticket.
10.5.2 We may refuse a refund on a ticket which has been presented to us, or to Government officials, as evidence of intention to depart from the country, unless you establish to our satisfaction that you have permission to remain in the country or that you will depart from that country by another carrier or another means of transport.
10.6 Currency
We reserve the right to make a refund in the same manner and the same currency used to pay for the ticket.
10.7 By whom ticket refundable
Voluntary refunds will be made only by the carrier which originally issued the ticket or by its agent if so authorized.
